Refund policy
Product Returns
You can return any product you have purchased from our site within 14 (fourteen) days if the package is not opened and is found with standard accessories. Returns of damaged and opened products are not accepted.
The procedure you need to follow for the products you will return is as follows.
- The product to be returned must be sent to the address below together with the sales invoice issued to you.
- The shipping cost will be covered by hillora.com.
- Together with the product to be returned, you must notify us of your dissatisfaction or return request in a short letter.
- Our customer service department will examine your return product and the letter containing the reason for your return. Afterwards, it will be checked whether the product complies with the return conditions and your balance resulting from the return will be credited to your account.
- If you place your order by wire transfer / eft method, our customer service representatives will contact you by phone and request your account information.
- If you place your order by credit card, the product price will be refunded to your credit card.
- Reflection of your payment refunds to your account is realized within 48 hours from the date of return.
Translated with www.DeepL.com/Translator (free version)
You can return any product you have purchased from our site within 14 (fourteen) days if the package is not opened and is found with standard accessories. Returns of damaged and opened products are not accepted.
The procedure you need to follow for the products you will return is as follows.
- The product to be returned must be sent to the address below together with the sales invoice issued to you.
- The shipping cost will be covered by hillora.com.
- Together with the product to be returned, you must notify us of your dissatisfaction or return request in a short letter.
- Our customer service department will examine your return product and the letter containing the reason for your return. Afterwards, it will be checked whether the product complies with the return conditions and your balance resulting from the return will be credited to your account.
- If you place your order by wire transfer / eft method, our customer service representatives will contact you by phone and request your account information.
- If you place your order by credit card, the product price will be refunded to your credit card.
- Reflection of your payment refunds to your account is realized within 48 hours from the date of return.
Translated with www.DeepL.com/Translator (free version)
